Payment and Insurance Claims

Please be prepared to pay at the time of consultation or when collecting your pet after treatment. We accept cash and major debit/credit cards. Estimates are provided on request for investigations, treatment and procedures. Some of our clients prefer to make regular payments by standing order for long-term problems.

We recommend that you consider Insurance for your pet. There are many cost-effective policies around which will give you peace of mind so that you know you can always afford the best treatment for your pet.

When looking for a policy you should check whether you would prefer one which gives lifetime cover for any illness your pet may develop or just cover for 1 year.

Lifetime cover is naturally more expensive but can be better value in the long term. A yearly cover policy will be adequate for most accidents and emergencies but will not cover chronic conditions (such as allergic skin disease or arthritis) for any more than 12 months usually from the first signs of the condition.

Under FSA regulations,we are not allowed to recommend any particular policy but have a range of leaflets available or you may be able to add your pet to your house insurance or search on-line for a suitable policy.

If your pet is insured we would ask that your account is settled at the time of treatment in the normal way.

If you have insurance,please ensure you understand exactly what this covers. If in doubt,contact your insurer,before or at start of treatment,to make certain that a claim will be accepted by them

 You will need to contact your insurance provider for a claim form, and some companies will ask to be notified within a certain time of treatment starting.

We will fill in the relevant part of the insurance form and supply invoices and you will then receive payment from the insurance company for the majority of the outlay. There will usually be an excess deducted by the insurance company although this is usually only done once per condition per year.

Insurance will not usually cover routine preventative procedure such as neutering, prophylactic dentistry (scale and polishes), worming, flea treatment and vaccinations, although some policies may include a voucher towards the cost of vaccination.

 It is always important to read and understand the detail of your policy.